• Hillary Plauche
• brand reputation, customer reviews, GMB features, google my business, local seo, online feedback, reputation management
• 0 Comments
• 763 Views

Introduction

Let’s be honest—reputation is everything. 👩‍💻 Whether you’re a local cafe or a global brand, what people are saying about you online can make or break your business. But don’t panic—Google My Business has your back. It’s one of the best tools out there for managing your reputation, building trust, and keeping customers coming back. Let’s dive into how you can use GMB to manage your reputation like a boss. 👑

1. Own Your Narrative: Respond to Reviews

We all love a good 5-star review, but sometimes you get that one customer who had a “meh” experience, and their 2-star review stings. Here’s the good news: how you respond to those reviews can make all the difference.

• What to Do: Respond to all reviews—yes, even the bad ones. A thoughtful, professional reply shows that you care about your customers and are willing to improve. Bonus points if you can turn a bad experience into a learning opportunity!
• How It Helps: Responding to reviews also helps with SEO. Google likes to see businesses that engage with their customers, and it could help boost your local ranking.

Pro Tip: When responding to reviews, sneak in some keywords where appropriate (e.g., “Thank you for your feedback! We’re glad you enjoyed our Chicago bakery!”).

2. Leverage Google Q&A

You know that Q&A section on your GMB profile? It’s not just there for decoration—it’s a powerful tool for reputation management. Customers can ask questions directly on your profile, and your answers stay visible for others to see.

• Why It Works: This is your chance to clear up any confusion, answer common questions, and show that you’re responsive. It’s like a public FAQ section, but way cooler.
• What to Do: Check the Q&A section regularly to ensure questions don’t go unanswered for too long. If you see the same questions popping up, consider adding the answers to your business description.

Pro Tip: Be proactive—add questions and answers to your own profile before anyone else does!

Conclusion

Managing your reputation with Google My Business is about more than just reviews—it’s about owning your brand’s narrative and showing that you care about customer experiences. Respond to reviews, stay on top of questions, and keep your profile updated to ensure you’re always putting your best foot forward. Ready to manage your reputation like a pro? Let’s go! 👩‍💻⭐

Is your Google My Business profile holding you back? Find out with our Free GMB Audit Report! We’ll show you exactly where you’re not optimized and provide actionable insights to help you rise to the top of local search results.

Claim your free report now and start improving your online presence today!

Hillary Plauche

administrator

Hillary is the founder of Rank Boost Media, a no-BS marketing agency specializing in Google My Business optimization, local SEO, and helping service-based businesses dominate "near me" searches. With a sharp eye for strategy and a knack for cutting through the noise, Hillary helps businesses get real, measurable results—no gimmicks, no empty promises. When not optimizing rankings and making Google work for local businesses, you can find Hillary crafting witty marketing memes, sipping on coffee, or networking with business owners to help them grow. Want to boost your visibility and turn clicks into customers? Let’s talk.