• Hillary Plauche
• business visibility, customer engagement, data-driven marketing, GMB insights, Google Maps, google my business, local seo
• 0 Comments
• 464 Views

Introduction

Let’s face it—running a business can sometimes feel like you’re playing a never-ending game of “find the customer.” And just when you think you’ve cracked the code, boom, the rules change! But don’t worry—Google My Business Insights is here to be your trusty sidekick. 🦸‍♂️ These little nuggets of data gold can help you figure out who’s checking you out, where they’re coming from, and what makes them click (literally). So, grab a cup of coffee (or three), and let’s dive into how you can use GMB insights to boost your visibility and get more eyeballs on your business. 📊👀

1. Search Queries: The Secret to Knowing What’s in Your Customer’s Head

Ever wonder what your customers are typing into Google before they land on your business profile? Google My Business Insights has you covered! It shows you exactly what search queries people are using to find your business. This is basically Google whispering your customers’ deepest desires to you. (Okay, maybe not that deep, but you get the point.)

• Discovery Searches: These are when people search for something like “best coffee near me” and stumble upon your cafe. Spoiler alert: this is where most of your traffic will come from.
• Direct Searches: These happen when people search for you by name because you’re just that memorable (or maybe they just forgot your URL, but let’s go with memorable).

Pro Tip: Once you know what search terms are driving people to your page, sprinkle those magical keywords throughout your GMB profile like SEO fairy dust. ✨

2. Customer Actions: What Are They Really Doing?

Now that you’ve figured out how they found you, it’s time to see what they’re actually doing once they’re there. Are they clicking to your website? Calling you? Or are they just creeping on your photos?

• Website Clicks: This means they’re interested enough to check out what else you’ve got going on (yay!).
• Phone Calls: This is gold! It means they’re ready to talk and maybe even book or buy.
• Direction Requests: Oh yeah, they’re coming to see you in person! Maybe for that famous macchiato, or maybe for a quick tune-up.

Pro Tip: If one action is standing out more than the others (like phone calls), make sure you’re super available during those busy hours.

3. Location, Location, Location

GMB insights also spill the tea on where your customers are coming from—whether they’re locals or driving in from miles away. This is your chance to flex those local marketing muscles.

• What’s Hot: If you see a lot of folks requesting directions from a nearby neighborhood, run some geo-targeted ads to make sure they know you’re just around the corner.
• What’s Not: If people from further away are getting lost, maybe it’s time to check those Google Maps directions—or make it worth their while with a special long-distance offer. 😉

Pro Tip: Run a local promotion that says, “Show us your Google Maps directions, and get 10% off!”

4. Engagement with Posts: Who’s Paying Attention?

Google Posts are like mini-billboards that show up in search results. You can post about your latest promotion, event, or product launch, and GMB Insights will tell you how many people saw it and (even better) clicked on it.

• What Works: Play around with different post types—maybe a promotion one week, a new product the next, and see which one gets the most love.
• What Doesn’t: If a post isn’t getting much action, don’t sweat it. Just try something else next week.

Pro Tip: Use emojis to add some personality to your posts! Everyone loves a cheeky 😎 or a 🎉 to grab attention.

Conclusion

Google My Business Insights isn’t just a tool—it’s your crystal ball into what makes your customers tick. 🧙‍♂️ By understanding how people find your business, what actions they’re taking, and where they’re coming from, you can tailor your strategy and grow your visibility like a pro. So, go ahead, channel your inner data nerd, and let GMB Insights work its magic! 📊✨

Is your Google My Business profile holding you back? Find out with our Free GMB Audit Report! We’ll show you exactly where you’re not optimized and provide actionable insights to help you rise to the top of local search results.

Claim your free report now and start improving your online presence today!

Here at Rank Boost Media, we’re not just another marketing agency—we’re your partners in launching your business to the next level. 🚀 Based in Malabar, FL, we help local businesses in the Space Coast (and beyond) get seen where it matters most—online. Whether it’s Google Business magic, SEO that actually works, or a website that makes people go “wow,” we’ve got your back. Ready to boost your visibility and take off? Let’s chat and get your business soaring!

Hillary Plauche

administrator

Hillary is the founder of Rank Boost Media, a no-BS marketing agency specializing in Google My Business optimization, local SEO, and helping service-based businesses dominate "near me" searches. With a sharp eye for strategy and a knack for cutting through the noise, Hillary helps businesses get real, measurable results—no gimmicks, no empty promises. When not optimizing rankings and making Google work for local businesses, you can find Hillary crafting witty marketing memes, sipping on coffee, or networking with business owners to help them grow. Want to boost your visibility and turn clicks into customers? Let’s talk.